FAQ

1personfound this answer helpful We always use bubble wrap inside and a robust cartoon box from the outside to ensure the product will get delivered even to the most distanced locations.

1personfound this answer helpful Please double-check if you have the right coupon code and double-check the reason for not applying it. If you still believe this shall work but it's not, please reach out to us and use the 'COUPON' subject in the contact form.

Our boxes perfectly fit the Kallax shelving system from Ikea. It means it measures 33x38x33 cm (where 38cm in depth) - it's 13x15x13 "

We ship from Poland, EU where all the products are ready and waiting for your order.

We use standard VISA, and Mastercard but you can use PayPal. We're also working on enabling Klarna payment possibility.

Unless specifically described, we always ship goods with the tracking possibility. Before contacting us, please check the shipment status and add 1-2 days of patience if the package is in the local courier's hands. Please also double-check if you placed the right delivery address. Please, remember that we won't be able to change the delivery address after shipping the goods.

Please use our contact page and explain the details of the claim. Please also add the order number in the subject of your e-mail.

We try to use multiple shipping methods. For the UK, EU and Switzerland it's 3-5 days. For USA, Australia and New Zealand we deliver it within 8-10 working days. For the rest of the countries please ask us about the specific location.

You have 30 days to return the goods, regardless of the reason. Although outside our home country - Poland - we cannot afford to cover the return cost. However, in Europe, we might be able to help you with checking the best return cost and creating the shipment label.